Refund & returns

Refund Policy:

At BoldVision, we are committed to providing our customers with the highest quality products and exceptional service. We take great care in ensuring that each item is carefully inspected and packed before shipping to avoid any issues.

Refunds will be considered under the following circumstances:

  1. Damaged or Crashed Items: In the unfortunate event that your order arrives with damaged or crashed items due to shipping mishaps, we apologize for any inconvenience caused. Please contact our customer support team within [X] days of receiving your order, and we will gladly arrange for a full refund.

  2. Shipping Delays: We understand the importance of timely delivery, and we strive to meet or exceed your expectations. If there are any unexpected shipping delays that result in your order not arriving within the estimated timeframe, please reach out to us, and we will investigate the matter. If the delay is substantial, we will process a refund for you.

Please note that we do not accept returns for any other reasons, including but not limited to:

  • Change of Mind: Unfortunately, we are unable to process refunds or returns if you simply change your mind after placing an order.

  • Fit or Style Preferences: If the product received matches the description and is not damaged, we cannot process a refund based on fit or style preferences.

  • Incorrect Shipping Address: It is the customer's responsibility to provide accurate shipping information. We cannot issue a refund if the package is lost or undelivered due to an incorrect address provided at the time of purchase.

For any inquiries or refund requests meeting the above criteria, kindly contact our customer support team at [contact email or phone number]. Please ensure to include your order number and any relevant details to expedite the process.

We value your understanding and cooperation in adhering to our refund policy. As always, we strive to deliver the best possible products and service to our valued customers.

Thank you for choosing BoldVision.

Sincerely,

BoldVision Customer Support Team